Canceling Original Orders
All collectors have the right to cancel their order of an Original artwork any time before shipment, and are able to return it if unsatisfied with the work as long as Saatchi Art is notified within the 14-day Return Policy.
In light of our 14-day return policy, we recommend that you please allow the shipment to arrive so that you can see the work in person before making your final decision whether or not to keep it. However, if you're absolutely certain that you do not want the artwork after all, please immediately contact our Support Team and provide your order details.
Please note that all return shipments must be arranged through Saatchi Art and shipped in their original packaging (including all accompanying certificates received with the order).
Canceling Open Edition Print Orders
If you've ordered an open edition print, please note that your order is submitted for production immediately following successful processing of payment. Should you wish to cancel an open edition print order, we may not be able to stop the order if it has begun production. We are also not able to make changes to a print order once production has started.
In the event that you wish to cancel shortly after purchase or placed the order in error, please submit a request through our contact us form and we will confirm if we are able to process the cancellation.
IMPORTANT: All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD. Saatchi Art is not responsible for any currency conversion differences that may result in a reversed payment.
If you have any other questions regarding canceling an order, please contact our Support Team.
Final Sale Items
Special Collection, Limited Edition, Open Edition artworks, print frames, and eGift Cards are FINAL SALE and are not eligible for returns. Please fill out a return request form if your order arrived damaged or in poor condition.