14-Day Satisfaction Guarantee
Change your mind after receiving an original artwork? You have 14 days from the date you received it to let us know. Choose from:
1. Store credit for the full purchase price, or
2. A refund to your original payment method less a 20% processing fee calculated off the total purchase amount.
If you would like help finding a replacement artwork, we are happy to pair you with a complimentary art advisor to help you find the perfect piece.
If the original artwork arrived damaged, or was misrepresented, you can return it for a full refund to your original payment method within 14 days of receiving it.
All return shipments must be arranged through Saatchi Art and shipped in their original packaging (including all accompanying certificates received with the order).
All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD.
To start a Return Request, please use the Contact Us Form
Please note: Special commissions, limited editions, open editions, and frames are all final sale. Returns will not be accepted for any artwork that has been stretched, cropped, or altered in any capacity after purchase. No refunds will be granted after the 14-day period.
What “Satisfaction” Means at Saatchi Art
We want to make sure you find artwork you love! If you change your mind within 14 days after receiving the work, you can choose from a full refund via store credit, or a refund to your original payment method minus a 20% processing fee. We are happy to work with you to find a replacement. Our team of expert art advisors will work with you one-on-one if needed. We pride ourselves on being the world’s leading online art gallery, and are confident we will find the perfect artwork for you among our selection of tens of thousands of artworks by artists around the globe.
Final Sale Items
Special Collection, Limited Edition, Open Edition artworks, print frames, and eGift Cards are FINAL SALE and are not eligible for returns. Please fill out a return request form if your order arrived damaged or in poor condition.
To start a Return Request, please use the Contact Us Form