How to Track Shipment & Delivery
Once an artwork has been handed off to a carrier (picked up or dropped off at a service station) tracking will begin. Each artist will retain the shipping forms used for their package within their Saatchi Art Sales Dashboard and therefore will have a record of the tracking number assigned to their delivery.
Transit times vary depending on the destination where the package will be delivered, but average 3 - 5 days generally. If Customs processing is required, the average time in customs is 72 hours.
If your package fails to deliver to your client during its first attempt Saatchi Art WILL be notified. Two subsequent attempts will be made without any action taken, however Saatchi Art will contact your client to ensure they are aware of the first attempt and to ensure the subsequent attempts are successful.
How To Track your Package
All shipping forms provided to artists will be branded by the carrier assigned to the order. Saatchi Art uses the following carriers:
- BTX Global Logistics
Step 1 - Login to your Saatchi Art profile and proceed to your Sales Dashboard to download and open your shipping forms. Locate the Tracking Number (or Waybill Number) found on your forms and the name of the carrier. Each shipping form is branded by the carrier assigned to the service.
Step 2 - Copy the tracking number from your shipping forms and proceed to the carrier website to check the status of your shipment.
Note: Saatchi Art is aware of all tracking statuses and our shipping team actively monitors the transit of each shipment sent through our service.
You are welcome to contact a Support Specialist with any questions you may have about any details seen when tracking your shipment.