PLEASE NOTE: A member of the Saatchi Art team will reach out with you directly to assist you in shipping your artwork to it's destination.
Requirements for shipping independently are outlined below:
When shipping artworks outside of our process we require that all shipments be sent to clients using a traceable method of transport. We recommend shipping with trusted partners such as UPS, FedEx, or DHL. Shipping with the local post tends to experience long delays in transit and can be very challenging to track when crossing country borders.
Please note that Saatchi Art will reimburse you for the amount you paid for shipping, up to the amount that Saatchi Art charged the purchaser for shipping (https://www.saatchiart.com/terms).
Once your shipping arrangements have been arranged, please confirm the following information with your Operations Support Specialist:
- Confirm your expected shipment day.
- Provide the tracking number that can be noted for our records and pass along to your client for their records.
- Provide an invoice/receipt for the shipping arrangements that can be used to reimburse the cost of the service***
***The invoice/receipt must be submitted to us within 30 days of the shipment date***
When making your shipping arrangements we will also ask that you ensure that no fees are passed on to your client. If your artwork is traveling internationally all duties and taxes need to be pre-paid. By agreeing to ship your artwork personally you retain the liability and responsibility of monitoring and ensuring the artwork arrives to the client as agreed. Responsibilities include:
- Monitor the tracking along with Saatchi Art and communicate with the carrier if needed.
- Insure your artwork against loss or damage.
- Package your artwork according to our guidelines.
- Provide all supporting documentation that may be applicable if traveling internationally.
Submit a ticket to our Support team if you need any assistance: https://support.saatchiart.com/hc/en-us/requests/new