Saatchi Art insures all shipments for the amount of the artists’ commission for the sold work. For example, if a work is sold for $1000, the artist is entitled to $700 of that sale (i.e. 60% of the total sale amount). If the artwork is damaged during shipping even though the artist properly packaged the work according to our guidelines, Saatchi Art will still pay the $700 owed to that artist.
In the event that an artwork were to become damaged, Saatchi Art is responsible for pursuit of resolution with the carrier as the facilitator of the shipping arrangements and will contact carriers directly on behalf of the artist and collector.
Only artworks packaged following the steps and materials outlined in Saatchi Art’s packaging guidelines will be eligible to be covered by shipping insurance.
Damaged Art: Should an artwork arrive damaged due to poor packaging procedures, we will deem the shipment non-insurable and Saatchi Art will hold the artist responsible for the damages. We will work with the buyer to have the artwork shipped back for a full refund.*
In some situations, we’ll ask that artists send us photographs of the packed artwork before shipping to help us determine whether or not the packaging is adequate.
To avoid shipping damage, please download and carefully read our attached complete Packaging Guidelines (which also includes information on the common causes of artwork damage, the proper packing materials, links to additional resources, and more.)
IMPORTANT: It is highly recommended that all artists document the packing process with photographs of each step as they prepare for shipment.
*Neither Saatchi Art nor the buyer returning the artwork will be held responsible for the condition of the artwork should the packing material not withstand the return shipment. Clients are only responsible for reusing the materials provided by the artist when packing the artwork for initial shipment. In the cases where the artwork has been severely damaged due to packaging neglect, often carriers will not be willing to transport the damaged goods back to their origin. Saatchi Art holds the right to discard the damaged artwork(s) in those extremely rare cases. It’s incredibly important to comply with our Packaging Guidelines to avoid this type of scenario by all means. We appreciate your cooperation with our Packaging Guidelines.